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11 Quick Ways to Wow Your Customers and Boost Loyalty

Every business depends on happy customers. Whether you own a hotel, an auto shop, a retail store or another small business, the experience your customers have will determine whether they’ll be back (or will give a good referral to family and friends). A joint study of small business owners conducted by consulting firms BIA/Kelsey and Manta revealed that 61 percent of small businesses attribute more... Read Article

Are You Covered When an Employee Claims Harassment, Discrimination?

You probably never want to imagine a situation in which an employee, a former employee or an employment candidate sues your business for sexual harassment or discrimination (on the basis of, for example, age, sex, race or disability). Unfortunately, though, it does happen. Sexual harassment has been in the news media spotlight a lot lately, following allegations of inappropriate behavior made against celebrities and public... Read Article
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